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Public Help Center
Cowtown Asset and Transaction System (CATS)
Role guides, feature directions, workflow references, admin tool notes, and platform capability updates.
Complete Site Guide
A deeper public library for every role and feature.
Use this public Help Center to understand how the platform works before signing in. It now branches into dedicated pages for each role, each major workspace, and each workflow type so onboarding, training, and rollout changes stay aligned with the current platform.
8 role guidesDedicated public pages for each user type.
34 feature pagesPage-by-page directions for the major workspaces.
4 workflow typesReference views for how assets move through the platform.

Dedicated Role Pages

Each role below links to its own public page with purpose, main areas, daily workflow, what the role can do, what it should avoid, and what success looks like.

Workflow Types

These are the major operating workflows that drive stage-based tasking, transition rules, blocker handling, and oversight in the platform.

Dedicated Feature Pages

Every major workspace below links to its own public instruction page with audience, purpose, capabilities, and step-by-step usage notes, including newer control areas like BPO Review, Task Template Design, Workflow Map, Workflow Exceptions Center, Security Audit, QA Mission Control, and Auth Health.

Workspace

Portal Home

Provides the front door into the platform and role-based routing.

Workspace

My Work

Shows a role-focused workload view with due-now work, blockers, quick actions, and next-step guidance.

Workspace

My Profile

Lets users maintain their own profile details without editing access rights.

Asset Operations

Asset Center

Central detail view for a single asset, with next action, stage journey, blockers, and related workbench tools.

Asset Operations

Asset Board

Portfolio view across asset statuses and next actions.

Asset Operations

Calendar

Shows due dates, scheduled checks, and calendar-based obligations.

Asset Operations

Asset Reports

Aggregates reporting for asset operations.

Asset Operations

Asset Service Order

Captures service-intake requests outside a standard BPO request.

Asset Operations

Comms Log

Preserves communication history and notes.

Asset Operations

Pre-List Inventory

Displays inventory before or outside a standard active listing experience, with private marketing controls for owner-side users.

BPO

BPO Request

Creates a new BPO intake request with faster autofill and internal auto-assignment.

BPO

BPO Queue

Tracks request intake, assignment, and queue movement.

BPO

BPO Form

Handles end-to-end BPO production and report generation.

BPO

BPO Search

Finds and reopens prior BPO reports.

BPO

Workflow Center

Tracks request-stage execution and workflow tasking.

BPO

BPO Review

Lets managers order multiple BPO opinions on one property, compare them side by side, request rework, and approve the final result.

Transactions

Offers & Negotiations

Stores offer rounds, buyer details, status, dates, pricing, and negotiation notes.

Transactions

Contract Packets

Tracks required contract documents and signature readiness.

Transactions

Transaction Room

Holds transaction checklist logic and document readiness around the live transaction.

Transactions

CDA Form

Creates and routes commission disbursement agreements.

Client & Buyer

Client Queue

Shows the client's own request progress and linked asset visibility.

Client & Buyer

Client Delivery

Provides completed deliverables to the client.

Client & Buyer

My Offers

Tracks submitted buyer-side offer activity.

Vendor & Admin Tools

Vendor Application

Captures vendor onboarding requests and compliance details.

Vendor & Admin Tools

Vendor Scorecards

Tracks vendor quality, responsiveness, and compliance.

Vendor & Admin Tools

Vacant Inspection

Captures vacant-inspection field work.

Vendor & Admin Tools

Admin Settings

Controls platform configuration, workflows, rights, client theme packs, and operations tooling.

Vendor & Admin Tools

Task Template Design

Designs workflow cadence, stage-based task templates, status lanes, and transition rules from one control center.

Vendor & Admin Tools

Workflow Map

Shows a visual workflow diagram of how an asset can move, including automatic and manual paths.

Vendor & Admin Tools

Workflow Exceptions Center

Collects blocked files and workflow holds into one focused operational screen.

Vendor & Admin Tools

Security Audit

Shows a live user access matrix and audit-ready view of platform rights.

Vendor & Admin Tools

QA Mission Control

Provides a release-testing cockpit with readiness scans, regression checks, smoke scripts, and saved signoff sessions.

Vendor & Admin Tools

Visitor Insights

Shows public site traffic, cookie-consent choices, page popularity, visitor IP details, and current signed-in session visibility.

Vendor & Admin Tools

Auth Health

Shows the state of sign-in, account readiness, and mail delivery path health.