May 24, 2026

This Privacy Policy explains how Cowtown Realty LLC, operating through CowtownREO.com, collects, uses, stores, and protects information when you use our websites, portals, transaction tools, property communication features, SMS notification features, and related services, including the Cowtown Asset and Transaction System (CATS).

Information We Collect

We may collect information you provide directly to us, information related to real estate transactions and asset management, and certain technical information needed to operate the platform.

• Contact information such as name, email address, phone number, company name, mobile number, and mailing address
• Account information such as username, password, role, approval status, office location, and communication preferences
• Transaction and property information such as asset addresses, offer details, showing activity, contract dates, close dates, title company details, buyer and seller information, and related documents
• Uploaded files, transaction emails, checklists, notes, audit history, compliance records, and login security activity
• Technical information such as browser type, device information, and basic activity logs used for security, authentication, auditing, and troubleshooting

How We Use Information

We use information only for legitimate business and operational purposes, including to:

• Provide real estate, asset management, BPO, transaction, reporting, and workflow services
• Create and manage user accounts and role-based access
• Process offers, contracts, checklists, showing feedback, monthly reporting, and compliance documentation
• Send operational emails and alerts related to assignments, tasks, deadlines, status updates, property communications, and transaction activity
• Send account security messages such as multi-factor authentication and login verification codes when enabled or required for an account
• Support security, auditing, fraud prevention, troubleshooting, and system improvements

Cookies and Visit Analytics

CowtownREO.com uses first-party cookies and first-party visit logging to operate the site, remember basic preferences, protect the platform, and understand how visitors use public pages such as the Help Center, login pages, and policy pages.

• We use operational cookies to remember basic site choices such as cookie-banner preference and visitor/session identifiers used for first-party site analytics
• We log public page visits, timestamps, referrers, IP addresses, browser details, and related visit context for security, operational reporting, and site-improvement review
• We may also review currently signed-in user session activity for security and operational oversight
• We do not use third-party advertising cookies, cross-site ad trackers, or retargeting tools
• We do not sell visitor analytics data

Text Messages and SMS Alerts

If you choose to enable text alerts in your user profile, Cowtown Realty LLC may send operational SMS messages related to assigned properties, tasks, showing feedback, transaction status, overdue items, security verification, and other internal work alerts.

• SMS alerts are optional and are enabled only when a user voluntarily opts in through the platform
• Users opt in by entering a mobile number in their profile and checking the SMS consent box before saving their settings
• Message frequency varies based on assignment activity, operational events, and account security activity
• Message and data rates may apply depending on your mobile carrier plan
• Consent to receive text messages is collected separately from general acceptance of site terms
• You can stop receiving operational SMS alerts by turning off text alerts in your profile or by contacting Cowtown Realty LLC for assistance

How SMS Consent Works

CowtownREO.com uses an account-based opt-in process for operational messaging. A user must be logged into the platform, enter a mobile number, and affirmatively choose to receive text alerts or MFA verification texts. SMS consent applies only to the specific operational messaging program the user selected.

We do not use a pre-checked consent box for SMS enrollment. Mobile opt-in data, SMS consent, and related messaging originator information are not shared with third parties for their own marketing or promotional purposes.

How We Share Information

We do not sell personal information.

We may share information only when reasonably necessary to operate the business and platform, including with service providers, software vendors, title and transaction participants, or professional partners involved in a transaction or assignment. We may also disclose information when required by law, court order, regulatory obligation, or to protect the rights, property, or safety of Cowtown Realty LLC, our users, clients, or the public.

Data Retention

We retain information for as long as reasonably necessary to operate the platform, support transaction and compliance requirements, fulfill contractual obligations, resolve disputes, enforce our agreements, and comply with legal or regulatory recordkeeping requirements. Some transaction, communication, and security records may be retained for multiple years to satisfy brokerage, audit, and compliance needs.

Security

We use reasonable administrative, technical, and operational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure, and you use the platform with that understanding.

Your Choices

• You may request updates to your account and contact information
• You may manage your communication preferences inside the platform where available
• You may disable text alerts if you no longer want operational SMS notifications

Children's Privacy

Our services are intended for business and professional use and are not directed to children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date on this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact Cowtown Realty LLC.

This page is intended to serve as the public privacy notice for Cowtown Realty LLC and CowtownREO.com, including CATS, related transaction tools, and operational SMS programs.