Public Feature Guide
Cowtown Asset and Transaction System (CATS)
Dedicated directions for one feature at a time.
BPO
BPO Queue
Tracks request intake, assignment, and queue movement.
Who Uses This Feature
Agents, Managers, Admin
BPO
What This Feature Can Do
- See new work
- Watch assignment status
- Monitor due dates
- Move request work forward
How To Use It
- Use this as the operational queue for BPO request work.
- Refresh often and sort attention by due date, stage, and assignment.
This page explains the purpose and normal use of the feature. Actual access to the live feature still depends on the signed-in user's approved role and rights.